Chapter Nine – Knowledge – The Prerequisite for Achieving Quality

ConPriDigm AvatarQuality IS…knowledge for modifying behaviors and events.

Why learn that knowledge is the ability to analyze, generate a solution, select and plan the solution, and then subject the solution to implementation and evaluation?     


Conceptual Pattern for Knowledge

Knowledge is the psychological result of perception, learning and reasoning that germinates from the combination of data, information and experience.  Knowledge is dependent upon individual interpretation resulting in awareness or understanding of a circumstance or fact. It is gained through iterative association. Knowledge results from the process of mentally interpreting relational information coming from the senses. It is the ability to explain the meaning of something and thus increases the capacity for rational thought and comprehension while combining or connecting thoughts, ideas, or feelings. (Pattern Engine – Knowledge N=12 © 2013)

If Knowledge is understood then the meaning of quality will follow.

First Principle: The purpose of knowledge is to provide the raw material for effective and efficient execution.

Second Principle: Knowledge is recognizing attributes within good prototypes, discriminating what attributes have importance, having the ability to measure the      attributes, the ability to control the attributes, recognizing and discriminating between processes,   controlling processes, and understanding associated procedures.[1]

Third Principle:  Knowledge is the ability to identify and select a problem, subject the problem to analysis, generate a potential solution, select and plan the solution,      subject the solution to implementation and evaluation.[2]

Fourth Principle: Converting data into information requires knowledge.[3]

Fifth Principle: Knowledge base redundancy within organizations improves cognition by providing a common ground and facilitates the transfer of knowledge that         is understood.[4]

Sixth Principle: Knowledge is not an abstract concept divorced from the world of business; it is a tangible corporate asset; you can manufacture it, own it, buy and sell it, build it into machines that make profits: It is the real stuff that has value.[5]

Key Concept  Patterns


An attribute is a characteristic, construct or abstraction belonging to a thing distinguishing it from other things. It is an abstract or general idea leading to a distinguishing feature or a formation of concepts. An attribute is a characteristic of an entity measured under closely specified conditions and usually divided into three categories: (1) physical, (2) functional, and (3) operational. It is systematically put together and derived from thought. An attribute is related to concrete examples, realities, specific objects or actual instances. (Pattern Engine – Attribute N=12  © 2014)


A prototype is a standard or typical example which has essential features and is the model for subsequent forms representing or constituting an original type after which other similar things are patterned. It is a normative example that hypothetically describes something that is representative. A prototype is a complex entity or process that is used as a standard or example. It is one of a number of things, or a part of something, taken to show the character of the whole of a complex entity or process and used for imitation or comparison that is a regular or repetitive form, order, or arrangement considered worthy of imitation. (Pattern Engine – Prototype N=12  © 2014)



[1]  David A. Garvin, Building a Learning Organization, Harvard Business Review, 1988.

[2]  David A. Garvin, Building a Learning Organization, Harvard Business Review, 1988.

[3]  Peter Drucker, The Coming of the New Organization, Harvard Business Review, 1988.

[4]  Ikujiro Nonaka, The Knowledge Creating Company, Harvard Business Review, 1991.

[5] Alan N. Fish, Knowledge Automation, How to Implement Decision Management in Business Processes, 2012.

Remember— we are building a theory about the meaning of QUALITY.

Next Post – Chapter Ten: Thinking – Creating Meaning and Finding Patterns


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Chapter Ten: Thinking – Creating Meaning and Finding Patterns

ConPriDigm AvatarQuality IS… thinking that creates meaningful patterns.

Why think with the objective of forming a pattern and utilize data, facts and experiences to make inferences and judgments based on concepts and theories to answer a question or solve a problem?


Conceptual Pattern for Thinking

Thinking is the process of using the mind to reason rationally. Thinking is a sequenced process using logic to draw conclusions based on a premise or known facts that generate thoughts, feelings, ideas, and perceptions. Thinking stores knowledge and memories to promote understanding and offer directions. Thinking generates a result and draws conclusions from interdependent and linked activities that are directed toward a specific action. (Pattern Engine – Thinking N=12 © 2013)

If Thinking is understood then the meaning of Quality will follow.

First Principle:  The purpose of thinking is to collect information and to make the best use of it.[1]

Second Principle: Because of the way the mind works to create fixed concept patterns we cannot make the best use of new information unless we have some means of restructuring the old patterns and bring them up-to-date.[2]

Third Principle:  We think for a purpose, within a point-of-view, based on assumptions, leading to implications and consequences.[3]

Fourth Principle: Whenever we think; we use data, facts and experiences to make inferences and judgments based on concepts and theories to answer a question or solve a problem.[4]

Fifth Principle: Intellectual standards that must be considered for thinking are: clarity, relevance, logicalness, accuracy, depth, significance, precision, breadth, and fairness.[5]

Sixth Principle: The key to thinking creatively and intelligently is to connect two or more ideas, relate seemingly different ideas to things, explore the commonalities, subject the ideas, things and connections to analysis, discover or invent something new based the analysis, connections  and explorations, apply the discovery or invention to new contexts.[6]

Key Concept Patterns


Information is a collection facts and data acquired through study, experience and instruction that culminates with knowledge. It is accumulated knowledge that results in awareness and possession of verified data. Information results from active involvement in an activity from learning and instruction or exposure to events or people over a period of time. Information leads to an increase in knowledge or skill that germinates from a combination of data, facts, ideas, truths, principles, experience and individual interpretation that can be shown to be true, to exist, or to have happened. (Pattern Engine, – Information N=12 © 2013)


A pattern is a general concept formed by extracting common features from specific examples. Patterns are distinct and unifying ideas that are simplified versions of something complex. They are used in analyzing and solving problems, making predictions or making a comparison that is perceived as an entity. A pattern is a recurrent idea expanded in a discourse due to a special set of circumstances. They are considered as a whole, belong together, referred to by name and serve as a master from which other similar things can be made, copied, or used as the basis for a related idea, process, or system. (Pattern Engine, – Pattern N=12 © 2013)



[1] Edward de Bono, Lateral Thinking, 1970

[2] Edward de Bono, Lateral Thinking, 1970

[3] Richard W. Paul and Linda Elder,  Critical Thinking, 2002

[4] Richard W. Paul and Linda Elder,  Critical Thinking, 2002

[5] Richard W. Paul and Linda Elder,  Critical Thinking, 2002

[6] Todd Siler, Thinking Like a Genius, 1996

Remember – We are building a theory about the meaning of quality

Next Post – Chapter Eleven: Curriculum – Shared Paradigms

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