Chapter Twenty-Nine: Processes – Linking Activities

ConPriDigm AvatarQuality IS…linking activities efficiently and effectively.

Why do efficient and effective processes order activities in a way that concentrates time, utilize raw material to advantage and create value?

 

 

Conceptual Pattern for Processes

A process is a sustained phenomenon manifested by a series of actions, directed toward a specific aim, intended to achieve a result.  It is a sequentially ordered set involving statements, facts or occurrences. A process is an observed occurrence, known through the senses rather than by intuition or reasoning, impressive or extraordinary, involving similar or related things or events or ideas in which each successive member is related to the preceding, is obtained by examining, studying, or calculating something, exists as a consequence of another action, condition, or event, and solves a problem or explains how to solve a problem. (Pattern Engine – Process N=12 © 2014)

If processes are understood then the meaning of Quality will follow.

First Principle: The purpose of a process is to take a logical, related, connected set of activities that takes an input from a supplier or process or activity, adds value to it, and produces an output to a customer.1

Second Principle: Every process has a function within the organization that may or may   not be connected directly to an external customer.1

Third Principle: Processes perform functions within systems and must coordinate its outputs with other processes.1

Fourth Principle: Process functions define the organization in terms of providing the necessities for profitability and sustainability.1

Fifth Principle: A process cannot exist without input and a method for transforming the inputs to something useful.1

Sixth Principle: Processes can be improved, reengineered, combined or integrated with other processes and can become systems.1

Key Conceptual Patterns

FUNCTION

A function is an action or use for which something is suited or designed resulting in performance as expected when applied such that one thing is dependent on another. It is the accomplishment of a given task, contingent on something else to produce an effect. A function is conditioned or determined or affected or decided by particular factors or circumstances that makes a statement in order to achieve a purpose. It is measured against preset known standards while using knowledge, as opposed to just possessing it, in a manner that is efficient. (Pattern Engine – Function N=12 © 2014)

TRANSFORMATION

A transformation is a qualitative act of change in form or shape or appearance usually into something with an improved usefulness. It is a process and event knowingly performed and capable of being put to use. A transformation  occurs when something passes from one state or phase to another, by which things become different, by varying from a routine or pattern, causing something to happen, performed by a person, or which is deliberately omitted, serving a purpose while being practical. . (Pattern Engine – Transformation N=12 © 2014)

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1   H. James Harrington, K. C. Esseling & Van Nimwegen: Business Process Improvement Workbook: Documentation, Analysis, Design, and Management of Business Process Improvement, 1997.

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