Chapter Eighteen: Waste – Knowledge without Know-How

ConPriDigm AvatarQuality ISwaste when knowledge is not used to good effect.

Why does wasted knowledge lead to wasted action and chaos?



Conceptual Pattern for Waste

Waste is the failure of inefficient or non-essential activities to consume resources in a way that adds value. It is an event that is perceived as an economic or productive factor. Waste is characterized by inadequate growth, development, or production. Waste is something that does not accomplish its intended purpose or required function within specified limits. It is the extent to which a good or service is perceived by its customer to not meet needs or wants and thus rendering something useless. Waste does not contribute to the accomplishment of an activity as a source of aid or support that can be drawn upon when needed for survival. (Pattern Engine – Waste N=12 © 2014)

If waste is understood then the meaning of Quality will follow.

First Principle: The purpose of waste is to reduce efficiency and effectiveness and to hamper execution.

Second Principle: Waste is the failure to use the knowledge of variation and control wisely, properly, fully or to good effect.

Third Principle: The performance of routine sampling with unacceptable error leads to wasted action.

Fourth Principle: Wasted action results from reacting to an outcome as if it came from a special cause, when actually it came from common causes of variation or reacting to an outcome as if it came from common causes of variation, when actually it came from a special cause. 1

Fifth Principle: Developing and implementing product specifications without taking into consideration the voice of the process, the voice of raw materials and the voice of the customer leads to waste for the supplier, waste for the processor and waste for the customer.

Sixth Principle: The most common organization wastes are: overproduction of sold product, waiting for activities to be completed, to transport from point A to point B, the inefficiency of processing steps,  inventory of unsold goods, motion where it is not needed, defects, and spoilage.2

Key Conceptual Patterns


The extent to which a good or service is perceived by its customer to meet needs or wants. Value is the quality that renders something useful. It is the worth or importance of something to somebody. Value is an essential and distinguishing attribute and a motivating force that compels action for its satisfaction. Value is something tangible or intangible that results in a grade or standard that identifies the essential nature of something resulting in something that is a requirement or is wanted or is necessary but lacking. (Pattern Engine – Value N=12 © 2014)


A resource is an economic or productive factor required to accomplish an activity as a source of aid or support that can be draw upon when needed for survival. Resources have influence on outcomes. A resource contributes to the act of continuing an activity without interruption while fulfilling a need or furtherance of an effort or purpose. Activities need resources that help them be successful, influence whether an event happens or the way that it happens and compete successfully within the environment. (Pattern Engine – Resource N=12 © 2014)

1W Edwards Deming, The New Economics for Industry, Government Education, 1994.

2 Don Tapping, Tom Luyster and Tom Shuker, Value Stream Management, 2001.

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