My premise: Without meaningful concepts, principles are not understood, practices are not effective and paradigms rule the day.
Let me first tell you a little about myself. I have an advanced degree in quality assurance and held mid to upper management level positions for more than three decades for several successful organizations. With all these years of training and experience in quality management, I found that I still could not readily convey the meaning of quality.
We are exposed to many abstract concepts in life that simply have no meaning. We may seek meaning in definitions and practices, but we soon realize that a definition is just a string of words without explanatory power and practices are biased by big business. And yet, explanation is a prerequisite for understanding, and understanding is a prerequisite for meaning. Certain concepts must be explained to us before we can understand them.
If we don’t understand them, abstract concepts are meaningless, and are thus open to interpretation by anyone, at any time, for any purpose. This is the first book written for the manager, in any function, who struggles communicating the meaning of quality and has difficulty integrating quality into the decision making process by helping them to avoid multiple interpretations by anyone, at anytime for any purpose. This book will create a useful theory explaining the meaning of quality to all.
I have created a novel process to help managers seek and find meaning. Conceptual patterns of explanation will be created for formulating a theory grounded in data accumulated during the last eight decades. I will identify key domains of knowledge and describe the key principles and paradigms that capture the essence of each domain. Concepts that are integrated in the principles will be organized and differentiated via a novel Pattern Engine that will lead to explanation and predictability. The objective is to connect all allied concepts in a web of meaning. Meaning cannot be achieved until all the concepts that can be related to Quality are explained. Knowledge domains tell us what quality is, concepts provide a language for explanation, principles put concepts in context, and paradigms give each domain a purpose.
My business book, QUALITY IS — EXPOSING the DNA and MEANING of QUALITY will help the target audience—fifteen million men and women employed in management occupations—with their daily struggle to integrate quality in their management decisions. Quality is within the realm of responsibility for all managers in all functions, and the target audience will greatly benefit from my book.
I will answer a question asked by all managers at all levels: “How and what must we institute to assure that unbiased quality is built into every business decision we make?” I am opening a new door and conducting an inquiry into the true meaning of quality. I advance novel pattern developing machinery that introduces managers to a rich environment for creating meaning which is organized and culminates in a grounded theory. I analogize the process to DNA, and discuss why an organization is like an organism. Simply stated, every organism and each organization is unique. Organizations and organisms have distinctive survival problems, exclusive relationship structures and a limited dynamic resource base. The common bond that links all organisms is DNA. The common bond that links all organizations is quality. Quality is the DNA of organizations, it is complex but it can be taken apart and then reassembled into something meaningful. When Quality is meaningful all managers are on common ground.
My critique group has responded quite positively to the concept maps that I have at the end of each chapter. These unique maps offer busy managers a quick and easy way to understand the concepts covered in each chapter.
Patrick Lou Kelly, MSQA